You can send us an email at contact@askinacollection.com or send un a message through Instagram (@askina_collection).
we will try my best to answer ASAP but please allow 24 to 48 hours to get an answer.

Once your order is shipped, you will receive a shipment notification email with your tracking number.

Due to various minor improvement made to the construction of the bag, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show the products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.

Store your handbag in the dustbag which in some case has been delivered with your order, if possible stuffed to avoid creased in the leather and clean spot only.
Some clothes (dark wash denim) might dyes onto your product, please be aware.

It depends on where you are located. 
For France : up to 3 business days.
For DOM TOM : 5 to 7 business days.
For Europe : 3 to 7 business days.
Rest of the world : anywhere from 1 to 3 weeks.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

ASKINA COLLECTION believes that every Deaf children have the same rights to access to their rights, education, information, health and economic opportunities as hearing children.
For every product purchased, ASKINA COLLECTION donates monthly a portion of proceeds to Deaf Child Worldwide through their website.

You can contact us through our contact page here! We will be happy to assist you.
Please allow 24 to 48 hours to get an answer.